Frequently Asked Questions

Please read our FAQ before sending us a message.

Is it legal?

ETKICK is a 100% legal website, and we eliminate any fraud.

How long will it take to get your package.

How long will it take to get your package.
United States, Germany, France, Japan, Australia, Canada, Qatar, UAE, Dubai: Packages from these countries usually arrive in 8-11 days.
Other European countries may take 12-15 days to arrive.

Mode of transportation:

DHL, Fedex, USKY, EMS.
There are shipping methods with zero customs fees in individual countries

Do you support QC?

Please contact us via WhatsApp or email. we can send pics in hand to you.

When will I receive the tracking info?

Usually within 3-6 days after payment done. If not, please contact us to know the reason.

Return / Refund

Before the product is shipped, you can also choose to refund or exchange the product.
As long as the product is not damaged, we accept returns and refunds

Please check our refund policy

Send us an email

WhatsApp: 1 2242259701

Email:  [email protected]

Or:       [email protected]

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